Implement Know Your Client solution

Estimated time: 45-60 minutes for complete implementation

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What will you achieve with this guide?

At the end of this guide you will have put into place a complete system of monitoring of identity KYC in your business, enabling you to validate your client's identity securely and automatingly.

Before Start - Requirements

Required information:

• Official name of your company
• Business e-mail
• Countries where your business operates
• Redirection URL (web page where to get back to users)
• Favored Reporting Method (Email, WhatsApp, SMS)

Technical Access:

• Access to the Platform JAAK
• Credentials of administrator
• (Optional) Access to your website code for advanced integration

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Contents Index

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INITIAL CONFIGURATION

Step 1: Configure Company Information

Objective

Set your company's basic information on the platform JAAK.

Navigation

Dashboard → Settings → My Company → Edit

Required actions

1.1 Business information

Complete the following required fields:

1.2 Operating Setup

Accepted countries:

• Select only countries where your business operates
• That configuration determines which documents can be validated
• Recommendation: Less countries = more validation accuracy

System users:

• Define how many partners will use the platform
• Assign appropriate roles (Administrator, Manager, Reader)

1.3 Configure KYC

Configure operational parameters:

Save the changes To continue.

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Step 2: User Management

Objective

Create accounts for your work team.

Navigation

Dashboard → Settings → Access → Generate new access

Types of Reels Available

Information Required by User

• Full name
• Corporate email
• Role assigned

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BASIC IMPLIANCE

Step 3: Create Verification Session

Objective

Generate monitoring links for your customers.

Navigation

Dashboard → KYC → Sessions → Create new KYC Session

Session Setup

3.1 Customer information

3.2 Process Setup

3.3 Shipping methods

Option A: Automatic Notification

• Configure verificationType as "email," "Whatsapp" or "sms"
• Provide customer contact
• JAAK will send the link automatically

Option B: Manual sending

• Let verificationType empty
• Copy generated URL
• Send them through their own channels

Outcome

The system will generate a sessionUrl as: https://sandbox.kyc.jaak.ai/session/ABC123X

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Step 4: Customer Process

Objective

To understand the flow your client will experience.

4.1 Verification Flow

The client will go through these phases:

1. Welcome - Custom message from your company
2. Permissions - Authorisation to use camera and geolocalization
3. (Front) - Collection of the document's back
4. (Reverse) - Reg capture (if applicable)
5. Biometrics - Liveness detection Video- selfie
6. Processing - Automatic Validation of Information
7. Outcome - Confirmation and redirection

4.2 Average time

• Total: 3-5 minutes
• Capture: 2-3 minutes
• Processing: 1-2 minutes

4.3 Technical Requirements for Customer

• Connected Browser (Chrome, Safari, Firefox)
• Functional camera
• Good light
• Stable Internet connection

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PERSONALIZATION

Step 5: Customize Messages

Objective

To adapt the experience to your brand.

Navigation

Dashboard → KYC → Template

Custom boards

5.1 Notification message

Customize the message received by the client by WhatsApp / SMS / Email:

Hey! [Your Company] needs to check your identity to complete your registration.

That process's secure and takes only 3 minutes.

Click here to start with: [LINK]

5.2 Welcome Display

Configure the initial message that the client sees:

Welcome to [Your Company]!

To complete your registration, we need to check your identity.
That process's completely secure and takes just a few minutes.

You have to:
- Photograph your official document
- Take a selfie to confirm your identity

Ready to get started?

5.3 Sample of Permissions

explain why you need permission:

To complete the check we need:

Access to your camera for:
- Photograph your ID
- Take a check selfie

Your location for:
- To meet regulatory requirements

Your privacy's important. We don't save videos or use your information for other purposes.

5.4 Results Display

Final confirmation message:

That's great!

What's next?
- You'll get an email confirmation in the next few minutes
Your account's been activated.
- You can start using our services

Do you have questions? Contact us at soporte@tuempresa.com

Tips for Effective Messages

• Use clear and simple language
• Explain the benefit to the client
• Include specific times
• Provide contact information

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ASSESSMENT

Step 6: Do Full Test

Objective

Validate that everything works properly before launch.

checklist

6.1 Configure

• Full Company Information
• countries set up correctly
• Custom messages
• Setup Webhole (if applicable)

6.2 Verification Test

1. Create a trial session with your data
2. Complete the complete process
3. Check that you get the result
4. confirms redirection works

6.3 Scenary Different Test

• valid Mexican document
• Customer with good connectivity
• Customer with bad light
• Mobile device process
• Computer processing

Expected result States

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DIARIA OPERATION

Step 7: Check Management

Objective

To manage identity checks in regular operation.

7.1 Monitoring of sessions

Dashboard Main: KYC → Sesiones

Information available:

• List of all verifications
• Current status of each meeting
• Processing time
• Data extracted from the client

7.2 Results Review

For each session, please consult:

• Personal data extracted
• Images captured
• Confidence score
• Validation performed
• Session History

7.3 Cases Requiring Attention

FINAL sessions:

• Check data manually
• Valide if the images are clear
• Take decision approving / rejecting

Meetings with ERROR:

• Check system configuration
• Confirm that the web hook works
• Contact support if you persist

7.4 Important technologies

regularly monitor:

• Approval rate
• Average processing time
• Abandoned meetings
• Main grounds for rejection

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AVANCED INTEGRATION (OPTIONAL)

Option A: implementation with a White brand

Characteristics:

• Full interface provided by JAAK
• Minimum technical development
• Basic brand customization
• Rapid implementation (1-2 days)

Ideal for:

• Companies without technical equipment
• Rapid implementation
• Limited budget

Option B: Integration through API

Characteristics:

• Total monitoring of experience
• 100% custom interface
• Integration with existing systems
• Required technical development

Ideal for:

• Company with development equipment
• Specific user experience
• Integration with complex systems

Development tools Available

• @ jaak.ai / face-detector: Facial capture component
• @ jaak.ai / stamps: Document capture component
• APIs REST: Individual validation services

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SOLUTION OF PROBLEMS

Common

Customer cannot complete verification

Resource for its customers: share with end users Collection guide KYC - a public (non-technical) visual guide that explain how to correctly photo document and face and how to solve most common camera challenges and challenges.

System Setup

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SOPORTE AND CONTACT

When To Contact Support

• Persistent technical errors
• Complex configuration challenges
• Doubts about integration
• Requests for functionalities

Support information

• A detailed description of the problem
• Screenshots
• Steps before error
• Navigation and used device
• ShortKey of problem session

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Basic Concepts

For more information about technical terms and system architecture, see the guide Basic Concepts JAAK available in documentation.

Additional documentation

• Integration guide through API
• Webhooks reference
• List of countries supported: Americas | Europe
• Collection guide KYC - visual version for end users (non-technical)